Welcome to Hadiiqa. By accessing and using our website, products, and services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

Hadiiqa is an online plant gifting and delivery service operating in Qatar. By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Products & Availability

All products displayed on our website are subject to availability. While we strive to ensure accurate product descriptions and images, actual plants, flowers, planters, and gift arrangements may vary slightly in size, color, shape, or appearance due to their natural characteristics and seasonal availability.

If a product becomes unavailable after an order is placed, we reserve the right to substitute it with a similar product of equal or greater value.

3. Pricing & Payments

All prices displayed on the website are in Qatari Riyals (QAR) unless otherwise stated.

We reserve the right to change prices at any time without notice. Payment must be completed before an order is processed and dispatched.

Accepted payment methods may include online payment gateways, cash on delivery, and any other payment methods displayed at checkout.

4. Delivery

Hadiiqa delivers within designated service areas across Qatar.

While we make every effort to deliver orders on the selected date and time, delivery schedules may be affected by weather conditions, traffic, public holidays, or circumstances beyond our control.

Customers are responsible for providing accurate delivery information. Hadiiqa shall not be responsible for delays or failed deliveries resulting from incorrect addresses or contact details.

5. Order Changes & Cancellations

Order modifications or cancellations may be requested before the order has been prepared or dispatched.

Once an order has been processed for delivery, cancellation requests may not be accepted.

Please contact our customer support team as soon as possible for any order changes.

6. Returns & Refunds

Due to the perishable nature of plants and living products, returns are generally not accepted.

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and provide supporting photographs. Approved claims may be eligible for replacement, store credit, or a refund at our discretion.

7. Customer Responsibilities

Customers agree not to use the website for unlawful purposes or activities that may harm the website, its users, or Hadiiqa’s operations.

You are responsible for maintaining the confidentiality of your account information and for all activities conducted under your account.

8. Intellectual Property

All content on this website, including logos, text, images, graphics, product descriptions, and designs, is the property of Hadiiqa and may not be copied, reproduced, distributed, or used without prior written permission.

9. Limitation of Liability

Hadiiqa shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

Our maximum liability shall not exceed the total amount paid for the order in question.

10. Privacy

Your use of our website is also governed by our Privacy Policy. By using our services, you consent to the collection and use of information as described in our Privacy Policy.

11. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws and regulations of the State of Qatar.

12. Contact Information

For questions regarding these Terms & Conditions, please contact us:

Hadiiqa
Website: www.hadiiqa.net
Email: info@hadiiqa.net
Phone: +974 7051 1237

Thank you for choosing Hadiiqa.

Gift a Plant • Spread Happiness