At Hadiiqa, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard the information you provide when using our website and services.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Order details and purchase history
• Payment-related information (processed securely through payment providers)
• Website usage data, including IP address, browser type, and device information

2. How We Use Your Information

We use the information collected to:

• Process and fulfill orders
• Deliver products and services
• Communicate regarding orders, deliveries, and customer support
• Improve our website, products, and customer experience
• Send promotional offers, updates, and marketing communications (where permitted)
• Prevent fraudulent activities and ensure website security
• Comply with legal obligations

3. Payment Security

Hadiiqa does not store sensitive payment card information on its servers. Online payments are processed through secure third-party payment gateways that comply with industry security standards.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Your information may be shared only with trusted service providers when necessary to:

• Process payments
• Complete deliveries
• Provide customer support
• Comply with legal requirements

These service providers are required to protect your information and use it only for authorized purposes.

5. Cookies

Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and remember customer preferences.

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

6. Data Retention

We retain customer information only as long as necessary to:

• Complete transactions
• Provide customer support
• Meet legal, accounting, and regulatory requirements
• Improve our services

7. Your Rights

You may have the right to:

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of personal information where permitted by law
• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your information, no online transmission or storage system can be guaranteed to be completely secure.

9. Third-Party Links

Our website may contain links to third-party websites. Hadiiqa is not responsible for the privacy practices, content, or policies of external websites.

We encourage users to review the privacy policies of any third-party sites they visit.

10. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

Hadiiqa
Email: info@hadiiqa.net
Phone: +974 7051 1237
Website: www.hadiiqa.net

By using our website, you agree to the terms outlined in this Privacy Policy.

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